Quality policy

The vision of the Despotović Law Firm is a qualified law firm that will deal with dynamic changes in the market of Bosnia and Herzegovina in the development and provision of services in the field of law. By raising the quality of service and introducing new standards in the legal profession, we want to welcome BiH’s entry into European integration. Namely, by entering the mentioned area, the company wants access to new methodologies, standards and scientific achievements in the area of ​​legal activity with the aim of protecting human rights, improving the quality of life and raising the level of legal security.

The company wants to realize the stated vision by satisfying the needs and expectations of the employed staff, owners, suppliers and the community through the satisfaction of service users with the quality of our services.

To realize the vision, the Despotović law firm establishes the following quality policy:

1. Constant satisfaction of requests, needs and expectations of service users while respecting legal regulations.

2. Service users’ satisfaction with the level of quality, price competitiveness and delivery time of the services provided.

3. Openness for cooperation with all interested parties (service users, suppliers, employees, owners, society) on the improvement of the quality management system.

4. Improving the opinion of the users of our services through honesty, courtesy and striving for constant improvement of the quality of our services.

5. Ensuring the standard quality of services through the supervision of essential characteristics of services and processes.

6. Protection of the living and working environment, protection of human rights, improvement of the quality of life, and concern for raising the level of legal security is the obligation of all employees.